Wednesday, October 11, 2006

It's days like this...

when I love my job.

I was training a new hire. Out of the blue she said, "You are a very good supervisor!" :) Later she went on about how nice I am and she wanted to ask to work with me more. Then she ran to the rota to see when she works with me again. She came back and said, "I don't work with you again this week!" Later I told her I was going on holiday soon and she frowned. Then she went on about how the time was going so slow when she was working with other people, but the time went by so fast when she was working with us (me and another barista). :) I told her to be careful what she says because she might decide she really doesn't like me after a couple of weeks. The other 'green bean' working with us tonght likes to work with me. A customer had a problem with his frappaccinos, so I remade them without a problem and gave him 2 coupons. My barista came up to me afterwards and sighed, "You have SO much patience!" It's just nice to be appreciated, even if I don't get it from the one I work under.

I was very proud of the girls working with me today. All of them are new. Just minutes before one of the girls was meant to be off we get a crowd of about 30 school kids all at once. I immediately fill the ice bin. So, they all order frapps, which are rather difficult to do in successive order, but we got a system and we managed. The above mentioned girl wasn't trained in anything yet, so she just kept asking me "What can I do?" I showed her how to make cream mix and she just kept making them one after another. I positioned myself of cold bar putting together the frappaccinos in the blender, after they were blended I passed them to the barista (who was supposed to be going home) and she dumped it in the cup, topped them with whip and passed them on to the customer. Of course, half of the kids did not pay attention when the drinks were called out and just took whatever they wanted. So we got kids coming back saying, "You didn't make me the right drink!!" Not only did we have to make 30 frapps, but we had to make half of them over again!! AARGH! (side note, when you get a drink from Starbucks, make sure it is YOUR drink!) But amidst all the caos, they did great and we were never backed up.

1 comment:

L feezor said...

You have obviously become a very efficient and well respected supervisor. You always do give your all. We're so proud of you honey, as always. mom & dad