Thursday, July 19, 2007

OUCH!

Orange really mucked up our internet service...

Josh called them Wednesday to ask them for whatever postage thing it is we need to send back our broadband box thingie. They thought we wanted to break our contract, incurring a £190 fee for breaking early (contract ends 4 Sept). Josh could not get it through to them that he fully intended on paying through to the end of the contract, but that we were moving and needed to send the box back early.

He finally gets a supervisor online. This guy says, "Ok, no problem. We will send you what you need, no fees charged, and since we cannot charge you for usage you did not use we will be sending you a cheque for that last month." YAY! Even better than we thought!

Yesterday I am using the internet in the morning, but cannot connect all afternoon. When Josh gets home from work it is still not working. He debates calling, wondering if there is just a server problem that will get fixed soon. I talked him into calling since he will be working all day the next day and I need the internet for planning and such.

So he calls after tea. He is told that our service has been canceled. OOO! I very rarely see Josh as hot as he was last night! And on top of all of the frustration it seems that the call centre is in another country, so he is trying to explain to this non-native english speaking person that there was a miscommunication problem and how vital it is that we have internet NOW for our upcoming move.

He asks for a supervisor. After some investigation it seems that the person Josh spoke to the day before was not allowed to do what he did and the system knew it. The system just shut us down completely. They say it will take 10 days to get service back to us. Uh, and we leave in HOW many days?! Josh explains again that we leave on the 31st and it is vital for us to have internet. So this lady offers us a free month of dial up. WOO-HOO!

We have been spoilt by broadband the last 2 years that dial up just seems DREADFULLY slow. So this means we have to limit our internet usage. We are not clear on if the "free" means that all calls are free as well. Calls are charged per minute here, even for local. And since it take about 4 minutes just to get into my inbox, well...This means no uploading of photos as well. :( I had so much that I needed to catch up on, too. Who knows when I will be able to share our photos of our most recent excursions. And our upcoming holiday to Mull.

Well, I really ought not to be updating my blog now. It is morning and calls are a bit cheaper at night. But I type quickly...

I just had another thought! I can't visit other blogs!! Especially ones with lots of photos.

Ah, poor me. I sure do lay it on thick, don't I? ;)

2 comments:

Adventures In Babywearing said...

Oh no!

Steph

ErinOrtlund said...

Hi Deliverance! Whenever you are near a computer and have some time, I've tagged you for a meme at my blog.